Return policy
Return & Refund Policy
Thank you for shopping with Solarispure. We value your satisfaction and strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Returns must be received back by us within 30 business days. To be eligible for a return, your item must meet the following conditions:
Must be unused, unworn, and in the same condition as received.
Must be in its original packaging with all tags, accessories, and manuals included.
Must include proof of purchase (receipt or order confirmation).
Non-Returnable Items:
We do not accept returns for:
Change of mind
Used, opened, or tampered products
Items returned outside the eligible timeframe
Sale or promotional items (unless faulty)
To initiate a return, please contact our support team at info@solarispure.com with your order number and reason for the return. Once your return is approved, you will receive instructions on how and where to send your package.
Return Process:
Email info@solarispure.com with your order number, reason for return, and photos if applicable.
Our team will review your request and provide return instructions if approved.
You are responsible for the cost of return shipping (unless the product is incorrect or faulty).
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5 business days and credited to your original payment method.
Shipping charges are non-refundable.
If your refund is delayed, please check with your bank or payment provider before contacting us at info@solarispure.com.
Lost Parcels
If your parcel is marked as delivered but hasn’t arrived:
Check around your property and with neighbors
Contact the courier using your tracking number
If unresolved, email us and we will assist with a courier investigation
Late or Missing Refunds
If you haven’t received your refund after 5 business days:
Check your bank account.
Contact your credit card company, as it may take time for the refund to be processed.
If you still have not received your refund, email us at info@solarispure.com.
Need Help?
For any questions regarding our return and refund policy, please reach out to us at: info@solarispure.com